Find answers to common questions about VoiceWise AI
Setup, trial, and basics
Plans, features, and billing
Setup, integrations, and troubleshooting
Simply click "Start Free Trial" on any page and you'll get immediate access to our trial environment. No credit card required - you can process up to 50 voicemails during your 14-day trial period.
Start your free trial →VoiceWise AI supports the most common voicemail formats: WAV, MP3, and M4A files. These cover virtually all voicemail systems including Nextiva, RingCentral, and most VoIP providers.
Our AI achieves 95%+ accuracy on clear voicemails. The system handles various accents, background noise, and speaking speeds. Even with lower-quality audio, the categorization and key information extraction remains highly reliable.
No installation required! VoiceWise AI is completely web-based. Simply access it through your browser. For email monitoring, you'll just need to provide your email credentials - no additional software needed.
After your 14-day trial, you can choose to upgrade to a paid plan or your account will be paused. We never automatically charge - you're always in control. Your trial data remains accessible for 30 days.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle. If you need more voicemails mid-cycle, you can purchase additional processing credits.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH transfers for enterprise accounts. All payments are processed securely through industry-standard encryption.
No setup fees for any plan. You can start processing voicemails immediately after signup. Enterprise customers get dedicated onboarding support at no additional cost.
We'll notify you when you approach 80% of your monthly limit. You can upgrade your plan or purchase additional processing credits. We'll never stop processing without warning.
Email monitoring requires IMAP access to your email account. We support Gmail, Outlook, Office 365, Zoho Mail, and most other providers. You'll need to generate an app-specific password for security.
Our setup wizard guides you through the entire process step-by-step, and support is available if needed.
Yes! Our reports are formatted for easy import into most systems. We provide CSV format for universal compatibility, and our Professional and Enterprise plans include API access for direct integration.
Absolutely. We use enterprise-grade security including:
While our AI is highly accurate, you can easily review and correct categorizations. The system learns from corrections to improve future accuracy. Professional plans include advanced training features for custom categories.
Most voicemails are processed in 5-10 seconds each. Our system can handle multiple voicemails simultaneously, so even large batches (20+ voicemails) typically complete within 2 minutes.
Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact our support team and we'll process a full refund within 2 business days.
Our support team is here to help. Get answers within 2 hours during business hours.